Nihal Singh Atwal

[email protected] | [email protected] | Mumbai IN

A technology enthusiast demonstrating 2 years of experience in IT Specialist Sales. I intend to advance my career in an organisation where I can apply my knowledge and expertise to a role in a Product / Technology function.

Experience

Ummeed Child Development Center

Technology Consultant - Volunteer (May 2024 – July 2024)

Ummeed is a premier non-profit organization for children with disabilities in India, supports children with developmental disabilities to reach their maximum potential and be included in society. Ummeed is at the cusp of a technology modernization journey and a 40% YoY growth of the organization. The Technology function plays a pivotal role in overseeing the successful delivery of IT initiatives at Ummeed.

Consolidated IT Assets like domain names and web hosting servers to fewer platforms for easier system maintenance & renewal management.

  • Setup & Configured a Password Management Solution (Bitwarden), for secure sharing of organization credentials, with controlled access policies.
    • Trained end users
    • Setup Single Sign-On with Microsoft Azure AD
    • Wrote documentation for end user onboarding, and IT Admin management
    • Conducted Awareness sessions for educating employees, & improving the security posture of the organization.
    • Wrote scripts to automate backups & recovery of the password vault
  • Liaised with website developers for the organization’s new website, and being involved in the process of infrastructure procurement and deployment for the same.
  • Resolved IT tickets, endpoint management, and overall IT Admin support for an organization with 150+ employees.

Newfold Digital (formerly Endurance International)

Associate - Sales (Jun 2022 - April 2024)

Newfold Digital is a global web infrastructure solutions provider serving millions of Small & Medium Businesses around the world through its portfolio of brands – Bluehost, Hostgater, BigRock, Web.com, and many others. My role at Newfold was consultative selling of infra hosting services & web solutions for the India SMB market. Some key responsibilities & achievements:

  • Guided thousands of Small and Medium Businesses in evaluating technical requirements and choosing the right solution for their business needs.
  • Generated value for the organisation by consistently achieving the assigned revenue targets.
  • Solutioning of specific use cases & custom workloads by engaging Server Specialist & Support teams. Recommending changes in products & services to ensure the highest levels of security & reliability of services.
  • Adopted a consultative and technical advisory approach that increased customer satisfaction, upsell / cross sell opportunities, recurring revenue, and account expansion.
  • Coordination and engagement with Marketing, Product, Operations & Support teams for better value realisation, and to provide a comprehensive experience for our customers.

Technical Certifications & Skills

  • AWS Certified Cloud Practitioner (Credential Link)
  • Linux, Bash Scripting, Miroservices, Docker, LXC containers, Git, Ansible

Technical Projects

  • SnapWarden: A custom shell script i wrote to backup my Bitwarden Password Manager Vault. It uses rclone to send an encrypted snapshot of the vault’s contents to a remote cloud storage location, such as an S3 bucket.
  • Nextcloud: self-hosted suite of cloud tools, providing a more private alternative to Google Suite. Configured with a Multi-AZ deployment & S3 for storage.
  • OpenMediaVault NAS: A network attached Filesystem to access personal data within the same network and remotely via a VPN.
  • Bitwarden Password Manager: Self hosted Password manager with sync functionality, and automated vault backups using a custom script
  • Pi-hole: A DNS level network monitoring and ad-blocking service.
  • Ghost CMS website: A personal website hosted on a Linux LXC container.
  • Jellyfin: Media server (similar to Plex) for movies, shows & music with robust transcoding capabilities.
  • Tor Node: A test container running a Tor guard/middle node for educational purposes, and to understand the Tor network.

Education

Bachelor of Management Studies - Finance

H.R College of Commerce & Economics – Mumbai University (2019-2022)

HSC (Higher Secondary Certificate) – Science (Computer Science)

Jai Hind College, Mumbai (2017-2019)